Privacy & Policy
Carmona Landscape LLC (“Company,” “we,” “our,” or “us”) respects the privacy of its customers and is committed to protecting personal information obtained through the course of providing landscaping services. This Privacy Policy describes how information is collected, used, stored, and protected when individuals request services, communicate with the Company, or submit information through our website or Customer Relationship Management (CRM) system. This Privacy Policy is published on the Company’s website and applies to all interactions with Carmona Landscape LLC.
The Company may collect personal information voluntarily provided by customers when requesting quotes, scheduling landscaping services, approving proposals, submitting payments, or communicating with Company representatives. This information may include identifying and contact information such as name, telephone number, email address, property address, and billing address. In addition, service-related information may be collected, including landscaping project details, estimates and proposals, scheduling information, and payment records necessary to administer services.
When individuals visit the Company’s website or interact with digital platforms, certain technical information may be collected automatically through common technologies such as cookies or analytics tools. This may include Internet Protocol (IP) addresses, browser type, device information, pages visited, and other general usage data. Such information is used solely for operational purposes including maintaining website functionality, improving user experience, and monitoring website performance.
Personal information collected by Carmona Landscape LLC is used strictly for legitimate business purposes associated with providing landscaping services. These purposes may include preparing estimates and proposals, scheduling and completing projects, processing payments, sending invoices, communicating with customers regarding services, maintaining service records, and improving customer service operations. Information may also be used internally for accounting, legal compliance, dispute resolution, and enforcement of agreements.
Carmona Landscape LLC does not sell, rent, or trade personal information to third parties for marketing purposes. Personal information may be shared only when reasonably necessary to operate the business or complete requested services. This may include sharing limited information with payment processors, CRM or scheduling software providers, invoicing platforms, subcontractors assisting with landscaping projects, or government authorities when required by law.
Payments may be processed through secure third-party payment providers. Carmona Landscape LLC does not store full credit card numbers or sensitive payment credentials within internal systems. As stated in the Company’s service agreements, credit or debit card payments may be subject to a 3.5% processing fee.
The Company implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, or disclosure. However, no electronic storage system or internet transmission can be guaranteed to be completely secure.
Customer information may be retained for legitimate business purposes including maintaining project records, complying with accounting and tax obligations, preserving service history, and resolving disputes.
Individuals may request access to their personal information maintained by the Company, request correction of inaccurate information, or request deletion of certain personal information where permitted by law and where such deletion does not conflict with legal or business recordkeeping requirements.
The Company’s website or communications may contain links to third-party websites or services. Carmona Landscape LLC is not responsible for the privacy practices or policies of such third-party platforms.
Carmona Landscape LLC reserves the right to update or modify this Privacy Policy from time to time in order to reflect changes in legal requirements, business operations, or technology practices. Updated versions of this Privacy Policy will be published on the Company’s website.
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Illinois.
Terms & Conditions
These Terms and Conditions govern all landscape, hardscape, installation, maintenance, and related services performed by Carmona Landscape LLC, an Illinois limited liability company (“Contractor”), for the client identified in the approved proposal, estimate, or service order (“Client”). By electronically approving or signing a proposal, authorizing work to begin, or otherwise accepting services through the Contractor’s Customer Relationship Management (CRM) system, the Client acknowledges that they have reviewed and agree to these Terms and Conditions. These Terms and Conditions are published and maintained on the Contractor’s website and are incorporated into every proposal and service agreement issued by Carmona Landscape LLC.
All services shall be performed in accordance with the written proposal or estimate issued by Contractor, which defines the scope of services, materials, labor, and project specifications (the “Proposal”). The Proposal constitutes the complete description of work to be performed. Any services, materials, or labor not expressly listed within the Proposal shall be considered excluded unless subsequently authorized through a written change order approved by both parties. Contractor reserves the right to reasonably modify installation methods or construction practices where necessary to address site conditions, safety requirements, or accepted industry standards, provided such adjustments do not materially alter the intended result of the project.
The total contract price shall be as stated within the approved Proposal. A non-refundable deposit equal to fifty percent (50%) of the total contract amount is required to secure scheduling and authorize the procurement of materials. No work will be scheduled and no materials will be ordered until the required deposit has been received. Unless otherwise stated in writing, the remaining balance shall be due immediately upon completion of the project.
Contractor accepts payment by cash, personal check, cashier’s check, ACH transfer, and credit or debit card. Payments made by credit or debit card are subject to a 3.5% processing fee, which may be waived if payment is made by cash or cashier’s check. Any unpaid balances may accrue interest at a rate not to exceed 1.5% per month, or the maximum amount permitted under Illinois law. Client agrees to reimburse Contractor for all reasonable costs associated with collection of unpaid balances, including attorney fees, court costs, and collection agency expenses.
Any changes to the scope of work must be approved through a written Change Order. Change Orders may result in additional costs, material charges, or adjustments to the project timeline. Contractor shall not be obligated to perform additional or modified work until such Change Order has been approved.
Any project start dates or completion estimates provided by Contractor are approximate and are not guaranteed. Contractor shall not be responsible for delays caused by circumstances beyond its reasonable control, including but not limited to weather conditions, material shortages, labor shortages, utility conflicts, governmental restrictions, acts of God, or unforeseen site conditions. Project schedules may be reasonably adjusted when such circumstances occur.
Client is responsible for identifying property boundaries and ensuring that all private underground utilities are properly disclosed and marked prior to the start of work. These may include irrigation systems, landscape lighting wires, internet or communication cables, drainage systems, invisible pet fences, private electrical lines, or other underground installations. Contractor shall not be responsible for damage to underground systems that were not properly disclosed or marked.
Unless otherwise stated in the Proposal, the Client is responsible for obtaining any permits, approvals, or authorizations required by municipalities, homeowner associations, zoning authorities, or other governing bodies. Contractor shall not be responsible for delays resulting from failure to obtain required approvals.
Plants, trees, shrubs, and other nursery stock are living materials and are subject to environmental conditions beyond Contractor’s control. Unless a written plant warranty is specifically provided, no warranty is expressed or implied. Any plant warranty shall be void if proper watering, drainage, maintenance, or care instructions are not followed. Hardscape materials, including pavers, retaining walls, stone, edging, and lighting systems, are covered only by manufacturer warranties where applicable.
Due to the nature of landscape construction, certain disturbances to lawns, soil surfaces, or surrounding areas may occur during excavation, equipment operation, and delivery of materials. Contractor will make reasonable efforts to restore disturbed areas but cannot guarantee restoration to exact pre-construction conditions unless specifically included in the Proposal.
Client agrees to provide Contractor with reasonable access to the property during normal working hours and to provide access to water and electrical utilities when necessary for the completion of the project.
Contractor shall not be responsible for pre-existing property damage, concealed site conditions, natural soil settlement, acts of nature, or damage to unmarked underground utilities. To the fullest extent permitted by law, Contractor’s total liability related to services performed under this agreement shall not exceed the total contract amount stated in the Proposal.
Carmona Landscape LLC maintains general liability insurance in accordance with the requirements of the State of Illinois. Proof of insurance may be provided upon request.
Under the Illinois Mechanics Lien Act, contractors and suppliers who furnish labor or materials for improvements to real property may have the right to file a mechanic’s lien if payment is not received. Failure to pay amounts due under the agreement may result in Contractor exercising its right to file such lien.
Either party may terminate the agreement with written notice. Client remains responsible for payment of all work completed, labor performed, and materials ordered prior to termination. The initial deposit remains non-refundable once scheduling has occurred, materials have been ordered, or work has commenced.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Illinois.